The Vice President & Chief Technology Officer (VP/CTO) is a senior executive responsible for aligning enterprise technology, analytics, data governance, and cybersecurity with Partners in Care Foundation’s mission and operating strategy. Reporting to the Chief Operating Officer, this leader will integrate the IT and Analytics functions into a single high-performing department, strengthen the organization’s technology foundation, and convert data into actionable healthcare and operational insight. The VP/CTO will serve as the strategic owner of the Salesforce and related data ecosystem, oversee internal and offshore technical resources, and build a secure, scalable, and data-driven environment that supports sound decision-making, contract performance, compliance, and innovation.
Key Responsibilities
Departmental Transformation
- Lead the integration of the IT and Analytics departments into a unified function with clear governance, shared priorities, service standards, and measurable performance goals.
- Define and execute a multi-year technology and data strategy that advances organizational effectiveness, scalability, and mission impact.
- Lead efforts to obtain a SOC2 Type 2 certification.
Platform Ecosystem & Enterprise Systems
- Serve as the strategic owner of the Salesforce platform and related enterprise applications, ensuring architecture, integrations, data quality, and release governance scale with the organization’s needs.
- Oversee enterprise infrastructure, applications, end-user support, and systems integration to ensure reliability, usability, continuity, and long-term sustainability.
Analytics, Insight & Decision Support
- Partner with executive and operational leaders to define enterprise KPIs, dashboards, and reporting frameworks that translate technical and operational data into practical healthcare and business insight.
- Establish strong data governance, reporting standards, and analytics practices that improve visibility, accountability, and informed decision-making across the organization.
Global Operations, Compliance & Risk
- Manage and optimize offshore development partners and other technology vendors, including service levels, delivery quality, budget accountability, security expectations, and performance management.
- Ensure rigorous compliance with HIPAA, managed care contract requirements, privacy standards, and other regulatory, contractual, and audit obligations.
- Oversee all cybersecurity resources, protocols, and response planning, including access controls, incident readiness, business continuity, disaster recovery, and third-party risk management.
Leadership & Culture
- Assess current team capabilities, recruit, develop, and lead a high-performing team while fostering a culture of innovation, accountability, collaboration, and service in a mission-driven nonprofit environment.
- Translate complex technical issues into clear business recommendations for executive leadership and cross-functional stakeholders, bridging infrastructure decisions with strategic healthcare insight.
- Promote responsible adoption of emerging technologies, automation, analytics, and AI where they can strengthen outcomes, efficiency, and staff effectiveness.
Required Qualifications
Technical Qualifications
- Bachelor’s degree in information systems, computer science, engineering, health informatics, analytics, or a related field required; advanced degree, certifications or related experience strongly required.
- Minimum of 10 years of progressive leadership experience required across enterprise technology, applications, data/analytics, and information security, including senior responsibility for strategy and execution.
- Demonstrated success leading organizational or departmental transformation, ideally including the integration of technology and analytics or business intelligence functions.
- Strong experience leading enterprise platform strategy, preferably Salesforce, including governance, roadmap development, integration, vendor management, and user adoption.
- Experience in healthcare, managed care, population health, human services, or another highly regulated environment with working knowledge of HIPAA and contractual compliance requirements.
- Strong understanding of enterprise architecture, data governance, reporting, business intelligence, cloud-based systems, cybersecurity controls, and vendor-supported technology operations.
- Experience administering systems and managing offshore or distributed development teams and third-party partners against clear service expectations, security standards, and delivery milestones.
Leadership Qualifications
- Executive presence and the ability to connect technical depth with practical business judgment and operational priorities.
- Proven people leadership with the ability to unify teams, lead through change, and build credibility across technical and non-technical functions.
- Excellent oral and written communication and stakeholder management skills, including the ability to present clearly to executive leaders, clients, and community partners and translate complex data sharing environments into action.
- Sound judgment, strong prioritization, and the ability to lead calmly and decisively in fast-moving, high-accountability environments.
- A leadership style grounded in innovation, stewardship, collaboration, and commitment to mission-driven service.
Partners in Care Foundation is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws. All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.
