Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!
Full time Benefits
- Paid Vacation Time and Paid Sick Time and Paid Holidays
- 401k 6% match with immediate vesting
- Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
- TeleDoc
- HSA company match
- 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
- Employee Assistance Program
- Engaged Employee Resource Groups
- Outstanding Learning and Career Development Opportunities
Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.
* Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *
Job Summary
The Senior Director of Engineering is responsible for the technical strategy, execution, and operational excellence of a critical platform in our Video Relay Service (VRS). This role leads engineering teams that build, scale, and operate a mission critical, real time communications platform that supports multiple products and services across the company.
The Senior Director ensures the platform is highly reliable, secure, compliant, and extensible, enabling product teams to deliver customer value efficiently while meeting the demands of a regulated, always on service. This role requires strong technical judgment, deep experience with large scale distributed systems, and the ability to drive alignment across engineering, product, compliance, operations and exec stakeholders.
Essential Duties and Responsibilities
- Provide senior technical and organizational leadership for a critical platform in Sorenson’s Video Relay Service (VRS), supporting real time, high availability communication between Deaf and hearing users.
- Lead engineering teams responsible for a large scale, distributed, real time platform, including call signaling, media handling, routing, and supporting services that operate 24x7 under strict reliability and regulatory expectations.
- Own platform health and outcomes, including availability, latency, resilience, security, and compliance, with direct impact on live customer and interpreter experiences.
- Guide architectural and technical decision making for systems built on SIP based communication, real time audio/video media, and cloud native distributed services, balancing innovation with operational stability.
- Partner with Product, Operations, Compliance, and Security leaders to define and deliver platform roadmaps that support VRS priorities while enabling multiple downstream products and teams.
- Establish and evolve engineering standards, development practices, and operational processes appropriate for a mission critical, regulated, always on platform.
- Drive continuous improvement in platform reliability, observability, incident readiness, and recovery, informed by production data and operational feedback.
- Ensure the platform supports regulated workflows, including emergency services, privacy, and data handling requirements, in close collaboration with Legal and Compliance partners.
- Build, lead, and develop a high performing engineering organization, including senior managers and technical leaders, with a strong focus on talent growth and succession.
- Communicate platform strategy, risks, tradeoffs, and progress clearly to executive leadership, contributing to company level decisions around VRS delivery and technology investment.
- Represent the platform organization in cross company initiatives and external technical or vendor partnerships that affect VRS operations and future platform capabilities.
Supervisory Responsibility
This position manages employees and is responsible for the performance management and hiring of the employees.
Travel Requirements
Travel Requirements: Less than 25%
Education
Minimum 4 Year / Bachelors Degree Computer science, Computer Engineering, or related discipline, or equivalent professional experience.
Preferred Graduate Degree
Experience
10 Years of Experience Software Engineering Experience
10 Years of Experience Software Engineering Management Experience
Leading engineering teams in Scrum Agile
Leveraging AI tools to accelerate development and quality code
Modernizing legacy platforms and reducing tech stack complexity
Leading codebase rationalization and application optimization
Knowledge, Skills, and Abilities
- Strong ability to think strategically about platform architecture and long term technical evolution.
- Proven experience scaling engineering organizations and shared platforms.
- Excellent leadership, communication, and stakeholder management skills.
- Leading engineers operating in Scrum Agile
- Transformation experience, leading an engineering team through modernization of legacy platforms
- Leveraging AI engineering tools
Company Summary
Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.
We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.
Equal Employment Opportunity
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.
