About The Role

The New York Times is looking for a Director of Engineering in our Growth organization to lead 3 groups of 3 engineering managers and ~20 engineers. You will report to the VP of Engineering of the Growth Mission, and work with leaders across Design, Product, and Data to provide experiences that help grow our business. Your work will include growing long-term revenue by getting subscribers to stay longer and pay more, managing Enterprise subscriptions, and allowing customer care agents to address customers' problems easily through agent-assisted and self-service tools. This is a hybrid role based in our New York City headquarters. You can typically expect to come into the office two days/week.

Responsibilities

• Manage a team of ~20 engineers and 3 Engineering Managers in B2B, Customer Care, and SubRev (Subscriber Revenue) groups to grow our long-term revenue, reduce churn, and build systems for Care agents and Enterprise CSMs (Client Success Managers)
• Work with group leads to strategize, allocate staff, and balance engineering teams to support business goals
• Stay up-to-date with overarching technologies (e.g. GenAI), business, and legal requirements
• Work with client teams and dependency teams to ensure strategies and expectations are aligned and processes are compatible
• Support and empower managers and engineers reporting to you in their career growth by agreeing on expectations, understanding their goals, identifying challenges/areas of conflict, and providing constructive feedback
• Contribute to our broader engineering organizational efforts, including tech strategy, hiring, career development, hybrid work, and other company-wide programs
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications

• 3+ years of experience leading multiple complex engineering teams with 1+ years of experience managing managers
• A technical background to advise your teams and other functional partners on a technical issue, communicate technical challenges and tradeoffs, identify dependencies, and negotiate functionality/timelines with other engineering teams
• A grasp of the primary technologies and engineering challenges facing consumer products and subscription businesses
• Experience establishing processes and defining goals and metrics to iterate and improve over time
• Comfort with managing engineering managers and giving them the support, context, and latitude to be effective

Preferred Qualifications

• A track record of data-driven decision-making and taking ownership of outcomes

Additional Information

REQ-017819 The annual base pay range for this role is between: $196,000 - $225,000 USD The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply. The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [email protected]. Emails sent for unrelated issues, such as following up on an application, will not receive a response. The Company will further consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable 'Fair Chance' laws. The New York Times Company follows the pay transparency and non-discrimination provisions outlined by the United States Office of Federal Contract Compliance Programs. Click here for details. For information about The New York Times' privacy practices for job applicants click here. Please beware of fraudulent job postings. Scammers may post fraudulent job opportunities, and they may even make fraudulent employment offers. This is done by bad actors to collect personal information and money from victims. All legitimate job opportunities from The New York Times will be accessible through The New York Times careers site. The New York Times will not ask job applicants for financial information or for payment, and will not refer you to a third party to do so. You should never send money to anyone who suggests they can provide employment with The New York Times. If you see a fake or fraudulent job posting, or if you suspect you have received a fraudulent offer, you can report it to The New York Times at [email protected]. You can also file a report with the Federal Trade Commission or your state attorney general.