Who We Are Looking For
The Chief Technology Officer for IMS West provides senior technology leadership and accountability for a client-facing, regulated environment delivered in close partnership with Global Technology Services (GTS).
- Client-focused technology leadership — ensuring IMSW technology reliably supports critical client operations, service commitments, and regulatory obligations.
- GTS-aligned technology execution — ensuring infrastructure, development, risk, and cyber controls align with firm standards while explicitly managing approved IMSW-specific requirements.
The CTO is the single accountable technology owner for IMSW, responsible for end-to-end technology outcomes (stability, delivery, risk, and client impact). Day-to-day engineering, platform operations, and control ownership remain within the respective GTS domain leaders and teams.
Why This Role Is Important To Us
- Improved production stability and resiliency, reflected in fewer high-severity incidents and faster recovery.
- Sustained reduction in technology risk through timely closure of audit findings and long-lived control gaps.
- Increased delivery predictability across run, change, remediation, and modernization initiatives.
- Strong client confidence through proactive, transparent communication on incidents, changes, and material risks.
Decision Rights & Escalation
- Holds decision rights for IMSW technology priorities and sequencing across run, change, and remediation.
- Approves IMSW-specific exceptions to GTS standards through appropriate GTS governance forums.
- Escalates material client-impacting incidents, regulatory or control breaches, and delivery slippage with external commitments through IMSW business leadership and relevant GTS leaders, with documented actions and follow-up.
Education & Preferred Qualifications
- Senior technology leadership experience in complex, regulated, client-facing environments.
- Proven ability to manage technology risk, resilience, and regulatory obligations across infrastructure, development, and security domains.
- Strong executive-level communication and stakeholder management skills, including direct client engagement.
- Broad technical depth across infrastructure, applications, identity, and cybersecurity (without hands-on ownership).
What You Will Be Responsible For
- Serve as the senior technology point of accountability for IMSW clients.
- Translate client needs, incidents, and strategic initiatives into clear technology priorities and coordinated execution.
- Act as the technology escalation point for material incidents, risks, and delivery issues.
- Partner with IMSW business leadership to align technology strategy, roadmaps, and investment priorities with business objectives and client commitments.
- Represent IMSW within GTS governance and leadership forums.
- Own the IMSW technology portfolio across run, change, remediation, and modernization.
- Balance stability, client impact, regulatory compliance, and modernization in prioritization decisions.
- Ensure alignment to GTS standards while managing approved IMSW-specific deviations.
- Financial responsibility for budgetary management and controls.
- Own and drive IMSW-wide application and infrastructure modernization, including the definition, execution, and governance of multi-year modernization roadmaps aligned to business priorities, client commitments, and firm standards.
- Establish and maintain a comprehensive IMSW technology roadmap covering applications, infrastructure, platforms, and tooling, explicitly addressing technical debt, lifecycle risk, and future-state architecture.
- Accountable for the identification and remediation of all technology obsolescence within IMSW, including end-of-life applications, infrastructure, operating systems, databases, middleware, tooling, and unsupported configurations.
- Ensure modernization, simplification, and obsolescence remediation efforts are prioritized, funded, sequenced, and transparently tracked alongside run, change, and regulatory commitments.
- Accountable for the overall IMSW technology risk posture, including operational resilience, cyber risk, and audit outcomes.
- Drive coordinated remediation across infrastructure, application, security, and platform teams.
- Convert lessons learned into preventive controls and durable improvements.
- Accountable for IMSW-wide patch, vulnerability, and configuration management across all applications, infrastructure, platforms, and environments, regardless of execution ownership.
- Ensure timely remediation of critical and high vulnerabilities, with clear ownership, risk acceptance governance where required, and executive-level visibility into aging exposures.
- Drive consistent configuration management standards and drift remediation across IMSW assets to reduce fragility, incident recurrence, and audit findings.
- Integrate vulnerability, patching, and configuration posture into the overall IMSW risk narrative, client communications, and regulatory responses.
- Establish and maintain a clear IMSW technology operating model, including decision rights, governance forums, cadence, and escalation paths.
- Ensure effective release, change, and stability governance with executive-level transparency.
- Act as the IMSW technology counterpart to GTS infrastructure, development, risk, and cyber leaders.
- Provide senior oversight of strategic vendors and partners.
Reporting & Key Interfaces
- IMSW Business Leadership
- Client technology and operations stakeholders
- GTS infrastructure, development, risk, and cyber leadership
The role operates in close partnership with GTS, while retaining clear accountability for IMSW outcomes.
Salary Range
$225,000 - $337,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
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Job ID: R-787709
