Job Description Summary
JOB OVERVIEW:
Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Assigns, tracks and follows up on status of work assigned to staff and contractors. Helps increase guest and employee satisfaction through effective communications and training.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
- Helps establish priorities for total property maintenance needs.
- Supervises the day-to-day operations of Engineering. Might have to cover for call offs or if additional staff is needed.
- Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
- Maintains and operates equipment at optimum effectiveness, efficiency and safety.
- Supervises distribution of repair work orders.
- Assists in maintaining grounds, meeting rooms, ballrooms, public space, restaurants, property vehicles and recreational facilities as needed.
- Acts as technical liaison for all departments in property.
- Supervises Engineering in the absence of the Director of Engineering.
- Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Selects and makes purchases of new equipment, supplies, and furnishings.
- Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
- Manages parts, supplies and equipment inventories effectively by minimizing downtime and maximizing cash flow.
- Performs inspections effectively.
- Assists in evaluating and implementing new technologies, equipment and supplies.
- Assists in establishing and implementing an energy conservation program.
Maintaining Engineering Standards
- Helps ensure necessary permits and licenses for building and physical plant are obtained and kept current.
- Helps ensure regulatory compliance to facility regulations and safety standards.
- Ensures compliance with all Engineering departmental policies, standards and procedures.
- Ensure all employees have the proper supplies, equipment and uniforms.
Ensuring Exceptional Customer Service
- Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
- Interact with guests to obtain feedback on product quality and service levels.
- Empowers employees to provide excellent customer service.
Conducting Human Resources Activities
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Helps train employees in safety procedures.
- Assists in training other department employees in fire protection, safety and evacuation procedures.
- Provides feedback to employees based on observation of service behaviors.
- Assists in performing operational activities as necessary.
Qualifications and Requirements:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Track record of delivering exceptional guest and client experience.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Extensive knowledge of hotel and hospitality industry.
- Proficient with Microsoft Word, Excel, and PowerPoint.
Requirements
Physical Demands
- The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently.
- The person in this role may be carrying, lifting, or pulling items weighing up to 50lbs and pushing and/or pulling approximately 200lbs.
- The person in this role will be frequently standing and moving about the hotel.
Expected Hours of Work
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts (days, nights, overnights).
- Ten to twelve hour shifts sometimes required.
Education and Experience
- High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
- 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
Additional Job Information/Anticipated
Pay Range
Pay Base: $80K- $90K per year. Base pay offered may vary depending on various factors, including but not limited to job-related knowledge, skills, and job-specific experience/overall experience. This position is eligible for bonus plan.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
