WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward—we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
ABOUT THE ROLE
As a Senior Manager Software Development, you are responsible for a portfolio of applications and systems, of their evolution, and will oversee the successful delivery of the Messaging portfolio “Client Messaging” products/systems, including Sitatex Online, IP and mobile, ensuring they meet quality standards and align with customer expectations.
You will be accountable for managing cross-functional teams, coordinating resources, and mitigating risks to ensure project success. Reporting to the T&E CDE portfolio CTO, you will be a part of the T&E CDE management team responsible for developing solutions for the CD&E portfolio.
This role may require occasional travel to development locations to ensure alignment and effective communication with stakeholders.
KEY RESPONSIBILITIES
- Lead and manage your portfolio, ensure efficient and modern technology, addressing technical debt and keeping skilled staff motivated.
- Lead the budgeting, planning, execution, and delivery of the portfolio, managing products & projects, ensuring they align with strategic goals.
- Collaborate with stakeholders to gather requirements and define project scope, timelines, and budgets.
- Monitor project progress, identifying and addressing issues or risks to keep the project on track.
- Foster a collaborative environment by coordinating cross-functional teams, including software, devops, and quality engineers, and support staff.
- Implement and promote best practices in software development (with a clear focus on data management) and Agile methodologies.
- Ensure thorough quality assurance processes are in place to meet product standards and customer expectations.
- Manage stakeholder communications, providing regular updates and gathering feedback for continuous improvement.
- Identify opportunities for process improvements, optimizing delivery efficiency and effectiveness.
- Develop and maintain comprehensive documentation for all project phases, ensuring knowledge transfer and continuity.
- Mentor and develop team members, promoting a culture of growth, learning, and accountability.
- Manage external providers (resource identification, scope of work definition).
WHO YOU ARE
- 10+ years of experience in IT and 5 years in managing a team.
- Proven experience in project management, particularly in software development and delivery.
- Strong technical background in software engineering, with a solid understanding of product lifecycle and Agile methodologies.
- Bachelor’s or master’s degree in computer sciences or engineering.
- Exceptional communication and interpersonal skills, capable of engaging with diverse stakeholders.
- Ability to think critically and strategically, balancing technical and business needs effectively.
- Demonstrated ability to manage multiple projects simultaneously while maintaining high-quality standards.
- Experience with risk management and problem-solving in a fast-paced environment.
- Familiarity with modern data platform.
- Knowledge of DevOps practices and cloud technologies.
- Proficient in using project management tools and methodologies to track progress and deliverables.
- Strong organizational skills, with a focus on detail and results-driven outcomes.
- Ability to mentor junior team members and foster a collaborative team culture.
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.