About the job:
We are seeking a collaborative and empathetic Manager to join the Red Hat IT Training organization. In this role, you will lead a remote, cross-functional team of IT professionals in delivering Red Hat's renowned global training and certification services. We’re seeking a people-first leader with a strong technical foundation who’s passionate about enabling teams, solving problems, and delivering thoughtful, scalable solutions.
This is an opportunity to lead with purpose, to foster a culture of psychological safety and continuous learning, and to help shape systems that impact learners around the world.
What you will do?
- Lead a distributed team of IT professionals, including Software Engineers, QA Engineers, Business Systems Analysts, and/or Support Technicians
- Provide coaching, mentorship, and regular performance feedback to help team members grow and thrive
- Collaborate closely with cross-functional stakeholders to shape roadmaps, plan releases, evaluate and leverage vendor partnerships, and negotiate vendor contracts
- Align project goals with team capacity, define clear requirements, and ensure healthy delivery practices
- Maintain open, proactive communication with stakeholders and senior leaders about business goals, progress, risks, and decision points
- Guide the technical direction of the team’s systems, emphasizing sustainable/automated practices, code quality, and customer experience
- Champion knowledge-sharing, documentation, and process improvement to support long-term success
- Oversee IT initiatives such as system upgrades, software implementations, and infrastructure enhancements
- Help define and uphold IT policies and procedures that promote secure, reliable systems
- Conduct regular audits and risk assessments to identify and address security vulnerabilities or issues with data privacy and/or system integrity
- Ensure compliance with relevant regulations and standards, such as GDPR and PII initiatives
- Stay engaged with new technologies and practices to keep our systems evolving in step with the industry
What you will bring?
- Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred
- 5+ years of experience as a software engineer
- 3+ years of experience as a people manager of a software engineering team
- 3+ years of experience leading Agile teams, ideally with Jira implementation experience
- Experience in growing a team's operational maturity, promoting a blameless culture, and advocating for best practices in observability, automation, toil reduction, incident response, and root cause analysis
- A track record of managing IT operations, systems, or teams; experience in training or learner-facing platforms is a bonus
- Working knowledge of IT infrastructure, security standards, and modern software development practices
- Strong organizational skills with the ability to plan, prioritize, and adapt in a dynamic environment
- Excellent communication and interpersonal skills, with a commitment to building trust and alignment both among direct reports and across diverse teams
- Relevant technical certifications are a plus
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Additional Information
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.
