The Service Excellence team at Oracle Analytics Cloud is on the verge of transforming the development paradigms at the 45 years old Software Giant. With the world moving towards the Cloud, Oracle is at the forefront with tremendous portfolio of Cloud offerings.
However, this transformation happens not just at the product level, but also the process of conceptualizing, developing and deploying the products for the Cloud. Using a combination of cutting edge technologies, continuous process improvements, and innovative business transformation methodologies, a small group of us are blazing the trail on the Service Excellence philosophy.
Who are we looking for? We are looking for a technical leader who will manage a team as part manage our worldwide Oracle Analytics Cloud Service Excellence (OASE) SRE team.
Prior experience mentoring and managing an SRE or Software Development team responsible for supporting, troubleshooting, and enhancing a complex cloud-based product is an essential prerequisite for success in this role. The manager will be responsible for technical design, hands-on troubleshooting, and delivery of key outcomes. If you are looking for an opportunity to apply your creativity while leveraging modern cloud tools and frameworks, this role offers exactly that.
Following are the essential responsibilities of this role. It is a constantly evolving role with increased responsibilities as the business evolves.
- Manage a team of SRE experts in the variety of time zones (7+ individuals).
- Align work and provide technical guidance to OASE team members all over the globe.
- Provide the team members mentoring and technical guidance on their career growth.
- Ensure the timely execution of critical operational activities that span OASE.
- Continuously guide the team in building innovative best practices and solutions using the best of breed technologies that has pervasive impact on all of Oracle Analytics Cloud.
- Work closely with the Development, PM, and other Oracle Analytics organization leaders and teams to deliver on key programs for customers on time and without negative impact.
- Develop professional relationships at all levels driving cultural change to align managed services delivery with our cloud delivery principles and values.
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
