Description
Duties Description
ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.
Duties
Under the direction of the Chief Technology Officer the incumbent will be the Bureau lead for the Chief Technology Office (CTO), Platform functional area, accountable for the service level agreements and metrics by which each service area is measured. Specific duties include, but are not limited to:
- Lead the design, development, oversight and vision for all platform products and services, including web and application servers, low code/no code platforms, middleware and integration products, database management, reporting and analytics and data warehousing.
- Govern performance of platform teams through team meetings, review of strategic goals and progress plans. Develop, implement, and maintain the overall management and direction of the units' operations; the managerial, supervisory, and support staff;
- Configure, assign, and monitor priorities, schedules, assignments, workloads, and staffing levels to insure peak operational efficiency. Ensure teams have the tools and bandwidth necessary to complete assigned functions;
- Direct and facilitate continuous process improvements to deliver all platform services quickly and reliably; Identifying areas for improvement and implementing plans to address gaps in policies and/or procedures as needed;
- Collaborate and interface with Executive Leadership and Deputy Commissioners of Technology on new Agency and Enterprise platform needs;
- Manage standards and enable subordinate staff in development, implementation, and maintenance of technical designs and procedures in the delivery of CTO platform solutions to Agency and Enterprise projects;
- Contribute to leadership meetings with ITS and Agency management in coordination and support of large projects;
- Work with the ITS Finance Office in developing and maintaining the CTO annual personal and non-personal services budget and spending plan;
- Interact with internal and external clients, senior executives, and the Executive Chamber to identify, analyze and prioritize business initiatives, enhancements, and issues;
- Contribute crucial technical and in-depth business knowledge as senior subject matter expert;
- Play an active role in staff development through assignments, training, guidance, and mentoring;
- Function as a senior level lead on-call, requiring on-call availability to address priority 1 issues within ITS, and participate in resolution of major disruptions, malfunctions, and recurring problems which impact client agency operations;
- Perform the full range of managerial and supervisory duties.
Qualifications
Minimum Qualifications
Eight (8) years of experience in developing, leading, and managing critical technology projects.
Substitutions
- An associate degree may substitute for two (2) years of experience,
- A bachelor’s degree may substitute for four (4) years of experience.
- A master’s degree may substitute for five (5) years of experience.
Preferred Qualifications
- Five years of progressive experience in technology leadership, particularly in the support/design of the platform offerings detailed above.
- Two or more years of senior leadership experience in leading cross-functional teams.
- Excellent interpersonal skills: able to work across business lines at senior levels to influence and effect change to achieve common goals.
- Analytical skills: outstanding analytical and problem-solving abilities with an understanding of statistical analytics and how data is used to enable informed decision making, identify opportunities for better business outcomes.
- Excellent oral and written communication skills, including the ability to explain digital concepts and technologies to business leaders, as well as business concepts to technologists; able to sell ideas and process internally at all levels.
- Proven record of effective leadership, including the ability to balance team and individual responsibilities; building teams and consensus; getting things done through others not directly under their supervision; working ethically and with integrity.
Additional Comments
Appointment to this position is contingent upon obtaining and maintaining NYS residency within six months of hiring.
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Fingerprinting and background check are required for employment with ITS.
Salary Commensurate with experience
Telecommuting will be discussed after a year.
Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
- Thirteen (13) paid holidays annually
- Up to Thirteen (13) days of paid vacation leave annually
- Up to Five (5) days of paid personal leave annually
- Up to Eight (8) days of paid sick leave annually
- Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
- Eligible employees and dependents can pick from a variety of affordable health insurance programs
- Family dental and vision benefits at no additional cost
Additional Benefits
- New York State Employees’ Retirement System (ERS) Membership
- NYS Deferred Compensation
- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
- Public Service Loan Forgiveness (PSLF)
- And many more
