Assistant Director of Engineering
The Assistant Director of Engineering supports the Director of Engineering in all aspects of managing the resort’s physical assets, technical operations, and engineering team. This role ensures the safe, efficient, and reliable operation of all building systems while maintaining the highest standards of guest satisfaction, operational excellence, and asset protection. The Assistant Director plays a key leadership role in preventative maintenance, energy management, capital planning, and contractor oversight.
Qualifications & Skills Required
- Engineering degree or equivalent technical qualifications.
- Proven experience in an engineering or maintenance leadership role within a luxury hospitality environment.
- Technical training and hands‑on experience in HVAC‑R, electrical, and plumbing systems.
- Strong knowledge of building services, mechanical systems, industrial kitchen equipment, landscaping, and general resort engineering operations.
- Proficiency with Computerized Maintenance Management Systems (CMMS), preferably Transcendent.
- Experience with Building Management Systems (BMS); Johnson Controls system experience preferred.
- Excellent communication skills—both verbal and written—with strong reading comprehension.
- Strong mathematical reasoning and ability to read blueprints, schematics, and technical drawings.
- Deep knowledge of fire and life safety systems, hazardous materials, and chemical handling.
- Experience in equipment maintenance planning and selection for hotel or resort environments.
- Prior experience in a 5‑star luxury resort is required; island resort experience preferred.
- Demonstrated ability to inspire, lead, and develop teams.
Preferred / Advantageous
- Professional certifications such as LEED, CFM, or AEP.
- Experience contributing to capital planning and large-scale project management.
- Experience using AI tools for energy modeling, asset lifecycle planning, or automated reporting.
Key Responsibilities
Operational & Technical Management
- Assist in managing departmental budgets, capital expenditures, preventive maintenance strategies, and project execution.
- Oversee the maintenance and upkeep of all buildings, guest areas, employee facilities, and grounds, ensuring safety, security, and asset protection at all times.
- Supervise the daily operations of the Engineering Department, ensuring timely completion and quality control of all tasks.
- Manage the physical plant, including HVAC, refrigeration, plumbing, electrical, water treatment, industrial kitchen equipment, mechanical systems, and Fire & life safety systems.
- Review, assign, track, and follow up on work orders for staff and external contractors through the hotel CMMS (Transcendent).
Preventative Maintenance & Asset Protection
- Support the planning, scheduling, and execution of comprehensive preventative maintenance programs for all property systems and equipment.
- Help prioritize maintenance needs across the resort to align with operational demands and long-term asset management strategies.
- Ensure compliance with fire & life safety systems, emergency procedures, and regulatory maintenance requirements.
Energy Management & Sustainability
- Monitor energy consumption and conduct detailed trend analyses to identify efficiency opportunities.
- Assist in developing long-term energy management strategies alongside the Director of Engineering and third‑party consultants.
- Support and execute all energy-related capital projects and sustainability initiatives across the property.
Leadership & Team Development
- Lead, motivate, and mentor engineering team members, fostering a collaborative, efficient, and safety‑focused work environment.
- Drive guest and employee satisfaction through effective communication, training, and professional development.
Promote positive working relationships across departments, ensuring seamless service delivery and operational support.
CORE WORK ACTIVITIES
Supporting management of Department Operations and Engineering Budgets
• Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
• Helps establish priorities for total property maintenance needs.
• Supervises the day to day operations of Engineering.
• Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
• Maintains and operates equipment at optimum effectiveness, efficiency and safety.
• Supervises distribution of repair work orders.
• Assists in maintaining grounds, meeting rooms, ballrooms, public space, restaurants, property vehicles and recreational facilities as needed.
• Acts as technical liaison for all departments in property.
• Supervises Engineering in the absence of the Director of Engineering.
• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Selects and makes purchases of new equipment, supplies, and furnishings.
• Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
• Manages parts, supplies and equipment inventories effectively by minimizing downtime and maximizing cash flow.
• Performs inspections effectively.
• Assists in evaluating and implementing new technologies, equipment and supplies.
• Assists in establishing and implementing an energy conservation program.
Maintaining Engineering Standards
• Helps ensure necessary permits and licenses for building and physical plant are obtained and kept current.
• Helps ensure regulatory compliance to facility regulations and safety standards.
• Ensures compliance with all Engineering departmental policies, standards and procedures.
• Ensures all employees have the proper supplies, equipment and uniforms.
Ensuring Exceptional Customer Service
• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Empowers employees to provide excellent customer service.
Conducting Human Resources Activities
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Helps train employees in safety procedures.
• Assists in training other department employees in fire protection, safety and evacuation procedures.
• Provides feedback to employees based on observation of service behaviors.
• Assists in performing operational activities as necessary.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
