The Director of Engineering supports the daily operations of the Engineering Department by helping lead preventive maintenance programs, monitoring life safety systems, utilities, capital projects, and overall facility operations to ensure the hotel is maintained in compliance with corporate/franchise standards and applicable local, state, and federal codes and regulations. This role partners closely with hotel leadership to support asset protection, operational efficiency, guest satisfaction, and a safe, well-maintained environment for guests and associates.
ESSENTIAL JOB FUNCTIONS:
- Support the day-to-day operations of the Engineering Department, including team development, coaching, performance management, interviewing, hiring recommendations, and disciplinary support as appropriate.
- Assist in the implementation, execution, and continuous improvement of preventive maintenance programs for hotel equipment, systems, and facilities.
- Oversee service request workflows and ensure work is prioritized, completed, and monitored efficiently to support guest satisfaction, safety, and operational continuity.
- Monitor, test, and inspect life safety systems, utilities, and critical building infrastructure to ensure compliance, operational readiness, and risk mitigation.
- Evaluate utility consumption and system performance to identify opportunities for cost savings, operational efficiencies, and sustainability improvements.
- Review purchase requests and assist in overseeing Engineering expenses, labor, and budgets to support strong financial stewardship and achievement of budget goals.
- Partner with hotel leadership and department teams to align Engineering priorities with overall property performance, guest experience, and asset preservation.
- Assist with vendor relationships, contractor performance, project execution, and capital improvement initiatives to ensure quality, compliance, cost control, and timely completion.
- Maintain and review schedules, logs, records, compliance documentation, and operational reports to support consistency, reduce liabilities, and ensure organized department administration.
- Respond effectively to emergencies, equipment failures, and operational disruptions, providing leadership and support to protect guests, associates, and hotel assets.
- Maintain regular attendance and availability based on business needs, including support during emergencies, weekends, holidays, and other operational demands as necessary.
- Perform other job-related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
- Previous hotel Engineering leadership experience required.
- Previous experience in a unionized environment preferred.
- Strong knowledge of hotel building systems, preventive maintenance programs, life safety systems, utilities, and facility operations.
- Strong working knowledge across multiple trades, including HVAC, electrical, plumbing, carpentry, drywall repair, painting, roofing, and general building maintenance.
- Ability to troubleshoot and resolve routine and complex mechanical and electrical issues in hotel systems and equipment.
- Ability to support maintenance operations, assist with capital projects, and manage competing priorities in a fast-paced hospitality environment.
- Strong communication and interpersonal skills with the ability to work effectively with guests, associates, department leaders, vendors, and ownership/management teams.
- Self-motivated, professional, and solutions-oriented with a calm, even-tempered demeanor.
- Ability to identify safety hazards, security concerns, and operational risks and take appropriate corrective action.
- Must maintain a professional appearance and conduct at all times.
- Must be willing to support operational needs as necessary and be a collaborative, hands-on team player.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our guests are the reason we are here. One of the keys to a positive guest experience is positive interaction with Crescent associates. It is essential that you remain professional at all times and treat all guests and associates with courtesy and respect under all circumstances. Every Crescent associate is a guest relations ambassador every minute of every day.
Work Habits:
To maintain a positive guest and associate experience, your work habits should consistently meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and hotel procedures, demonstrate a willingness to learn new skills and improve existing ones, solve routine problems effectively, and ask for assistance whenever needed.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate must adhere to hotel safety and security policies and procedures, particularly regarding key control, lifting heavy objects, chemical handling, and promptly reporting safety hazards or concerns.
NOTE:
This job description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. The examples listed in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
This job description is subject to change at the sole discretion of the Company and does not create an employment contract, implied or otherwise. Each associate remains, at all times, an at-will associate.
