Join us as a Chief Technology Officer (CTO) at Etech!
Role Overview:
The CTO will lead the end-to-end technology strategy, engineering, automation, cloud, and enterprise contact center technology ecosystem for Etech’s global BPO & IT operations. This role ensures all platforms are scalable, secure, compliant, and capable of delivering exceptional customer experience while supporting digital transformation across business lines.
As a servant leadership organization, Etech is committed to making a remarkable difference for each other, our customers, and our communities. We are SOC 2, PCI-DSS, HIPAA, GDPR, and ISO certified, maintaining best-in-class security measures and compliance standards.
Key Responsibilities:
Technology & Strategy
- Develop a 3–5-year technology roadmap aligned with BPO operations and IT service delivery.
- Standardize architecture across voice, chat, email, digital engagement, and back-office processes.
- Lead major transformation initiatives including cloud migration, modernization, and platform consolidation.
Contact Center Platforms
- Own CCaaS technologies (Genesys, NICE, Five9, Amazon Connect, Talkdesk).
- Oversee IVR/IVA, voice/chat bots, routing, WFM, QM, recording, analytics, and CRM integrations.
- Ensure scalability and compliance across onshore, offshore, and WFH environments.
Engineering & Development
- Lead application development, automation solutions, integration frameworks, and internal tools.
- Implement Agile, CI/CD, DevSecOps, microservices, and secure coding standards.
- Drive reusable digital assets and accelerators for client transitions and productivity.
Infrastructure, Security & Compliance
- Oversee cloud, network, data center, VDI, and endpoint environments.
- Ensure strong cybersecurity posture and compliance with ISO 27001, SOC 2, PCI, GDPR, HIPAA, and COPC.
- Lead incident response, disaster recovery, business continuity, and resilience efforts.
Client-Facing Leadership
- Support pre-sales, solution design, and RFP/RFI processes.
- Present technology strategy to clients and participate in QBRs and governance meetings.
Leadership & Governance
- Build and lead high-performing teams across IT, engineering, DevOps, automation, and security.
- Manage technology budgets, vendor ecosystems, and drive TCO optimization.
- Promote Etech’s culture of character commitments and servant leadership. [etechgs.com]
Qualifications
- 10+ years in IT/BPO/ITES with proven leadership of large, diverse technology teams.
- Deep experience in CCaaS, cloud (AWS/Azure/GCP), automation, and secure infrastructure.
- Strong understanding of BPO operations, multi-client models, and SLA-driven delivery.
- Experience building and scaling AI/automation-led transformation programs.
Key Competencies
- Strategic Technology Leadership
- CX & Operations Alignment
- Cloud, Automation & AI Expertise
- Vendor & Stakeholder Management
- Security & Compliance Excellence
- Strong Communication & Executive Presence
Apply now and be part of our journey!