Apple converts innovative concepts into high-impact products through a rapid development cycle. We seek dedicated professionals to drive collective knowledge management achievements. This role requires the ability to architect robust, elegant solutions for documentation at scale—helping engineers find information that isn't outdated, wrong, or hidden. The successful candidate must possess expertise in content authoring, generation, categorization, maintenance, and retirement approaches across a large enterprise. Our team specializes in building foundational documentation platforms that enable seamless knowledge discovery and contribution across various internal engineering teams. We are actively recruiting a highly qualified Knowledge Management Manager for the Apple Cloud Services Engineering team.
Description
As Senior Engineering Manager of Knowledge Management & Documentation, you'll lead technical writers creating professional documentation for complex systems while driving strategic improvements to knowledge management across Apple Services Engineering. You will lead documentation and knowledge management for Apple Services Engineering. As well as manage a team of technical writers while solving how thousands of engineers discover accurate, current information at enterprise scale.
Minimum Qualifications
- 8+ years in technical documentation, knowledge management, or platform engineering
- 3+ years managing technical writing teams and engineering projects
- Experience with documentation platforms at enterprise scale (10,000+ engineers) and modern web technologies
- Strong technical background understanding complex software systems, APIs, and distributed architectures
- Proven ability to influence stakeholders and drive technical decisions across organizations
- Experience with docs-as-code workflows, CI/CD pipelines, and automated content systems
- Excellent communication skills and hands-on technical implementation experience
Preferred Qualifications
- Experience at large technology companies building documentation platforms and knowledge management systems at scale
- Background in software engineering, platform development, or technical architecture
- Track record engineering AI/LLM technologies for documentation—generation, semantic search, quality assessment, and automated maintenance
- Experience building developer tools, internal platforms, and scalable technical solutions
- Familiarity with modern tech stack: cloud platforms, containerization, search technologies, and data pipelines
- Success leading platform migrations, system transformations, and technical modernization efforts
- Understanding of developer experience and measurable impact of technical infrastructure on engineering productivity
- Ability to architect technical solutions and articulate platform strategy and ROI to executives
