Job ID: 207181
Required Travel: Minimal
Managerial: Yes
Location: India- Gurgaon (Amdocs Site)
Who are we?
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com
At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
In one sentence
Job Description
We are looking for a seasoned Technical Manager to lead the Salesforce and Mulesoft managed services team. This role requires strong technical expertise in Salesforce (Sales Cloud, Service Cloud, Pardot, Vlocity) and Mulesoft integration platforms, combined with leadership skills to manage support operations, ensure SLA compliance, and drive continuous improvement. The ideal candidate will provide architectural guidance, manage escalations, and collaborate with client stakeholders to deliver high-quality solutions and governance.
What will your job look like?
- Lead and manage the Salesforce and Mulesoft support team for enterprise applications.
- Provide architectural guidance and best practices for Salesforce modules.
- Ensure SLA/KPI compliance and implement continuous improvement initiatives.
- Manage major incidents, escalations, and problem management processes.
- Coordinate with client stakeholders and delivery teams for seamless operations.
- Oversee documentation, reporting, and governance activities for managed services.
- Mentor and manage a team of developers, architects, and integration specialists.
- Conduct code reviews, enforce quality standards, and ensure adherence to best practices.
All you need is...
- Salesforce Expertise: Hands-on experience with Sales Cloud, Service Cloud, Pardot, and Vlocity modules (EPC, CLM, CPQ, OM). Strong understanding of Salesforce architecture, declarative and programmatic solutions. Key Salesforce certification.
- Mulesoft Expertise: Proven experience with Anypoint Platform, API-led connectivity, and enterprise integration patterns. Knowledge of CloudHub deployments, API versioning, and performance optimization.
- Leadership & Governance: Ability to manage large teams, mentor resources, and drive operational excellence. Strong stakeholder management and communication skills for executive-level reporting.
- Quality & Compliance: Familiarity with ITIL processes (Incident, Problem, Change Management). Enforce coding standards, security best practices, and compliance requirements.
Qualifications & Certifications
- Education: Bachelor’s or Master’s degree in Computer Science, IT, or related field.
- Experience: 10+ years in enterprise application support/management with leadership responsibilities.
- Certifications: Preferred: Mulesoft Certified Integration Architect, Salesforce Architect certifications, ITIL Foundation.
Soft Skills: Strong leadership and team management capabilities. Excellent communication and stakeholder engagement skills. Analytical mindset with problem-solving and decision-making abilities.
Nice-to-Have: Experience in telecom domain or large-scale enterprise environments. Exposure to CI/CD pipelines, DevOps practices, and cloud platforms (AWS/Azure).
Why you will love this job:
- You will be challenged with leading and mentoring a few development teams & projects.
- You will join a strong team with lots of activities, technologies, business challenges and a progression path.
- You will have the opportunity to work with the industry most advanced technologies.
