Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart, Join us and become a Heartist®
Job Description
Managing Property Operations and Engineering Budgets:
- Supervises the complete Engineering team.
- Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
- Maintains and operates equipment at optimum effectiveness, efficiency and safety.
- Establishes and manages an effective rooms maintenance program.
- Ensures compliance with all Engineering departmental policies, standards and procedures.
- Manages department's controllable expenses to achieve or exceed budgeted goals.
- Select and order or purchase new equipment, supplies, and furnishings.
- Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
- Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Supervises the day-to-day operations of Engineering.
Maintaining Property Standards:
- Maintains accurate logs and records as required.
- Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
Providing Exceptional Customer Service:
- Handles guest problems and complaints effectively.
- Empowers employees to provide excellent customer service.
- Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
Managing Profitability:
- Helps establish priorities for total property maintenance needs.
- Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.
Managing and Conducting Human Resources Activities:
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees.
- Ensures employees are treated fairly and equitably.
- Strives to improve service performance.
- Provides feedback to employees based on observation of service behaviours.
- Supervises employee's ability to execute departmental and property emergency procedures.
- Reviews employee satisfaction results to identify and address employee problems or concerns.
- Solicits employee feedback.
- Helps ensure regulatory compliance to facility regulations and safety standards.
- Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and support the appraisal process.
- Ensures property policies are administered fairly and consistently.
General/ Miscellaneous:
- Ensures all staff is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.
- Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Engineering division in conjunction with the Director of HR & the Training Manager.
- Initiates Fire Fighting Training in co-ordination with the Security Manager and the local authorities (Fire Brigade) on a regular basis for all Hotel departments.
- Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of HR.
- Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- Other duties as assigned.
- Assist in Task Force Teams for new openings.
- Carry out any other reasonable task (which may not be stated here) as requested
Qualifications
- Education: At least a Bachelor Degree.
- Experience: At least 6 years of work experience
- Foreign Language: Sufficient level of English to be able to write reports according to international standards.
- Courses and Training: Prior attendance in courses and seminars in the field.
- Computer Literacy: MS Office applications.
- Special Qualifications: Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations. Generating innovative solutions to approach function-specific work challenges. Repairing machines or systems using the needed tools and Equipment. The ability to properly and safely operate, maintain, clean, and store various types of hand/power tools, machines, and motor equipment, The ability to read and understand technical instructions, schematics, and blueprints (e.g., electrical schematics, building blueprints)
- Job-Category: Engineering & Maintenance
- Job Type: Temporary
- Job Schedule: Full-Time
